Privacy notice

Who we are

Maitrio Pte. Ltd. is headquartered at 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051. For any question about personal data, or to make an access or correction request, write to connect@maitriolabs.com.

What we collect

When you send an enquiry through the contact form, we collect:

• your name, work email address and organisation;
• the type of enquiry and, if you choose one, an area of interest;
• the message you write.

Technical data

Our hosting provider, Cloudflare, processes the technical information that any website request involves, such as your IP address and browser type, to deliver and protect the site.

The contact form uses Cloudflare Turnstile to check that a submission comes from a person rather than an automated program. Turnstile processes information about your browser and connection for that purpose.

This website does not include advertising, analytics or social media tracking scripts.

Information stored on your device

If you choose a language or a light or dark appearance, the site remembers that choice in your browser's local storage. It stays on your device and is not sent to us. Cloudflare Turnstile may store a small amount of data in your browser to complete its check.

Why we use your data

• to read and respond to your enquiry and to arrange any follow-up you ask for;
• to protect the contact form from spam and abuse.

How your enquiry is handled

When you send the form, your details pass through Cloudflare and are delivered by email, through our email delivery provider Resend, to the Maitrio enquiry mailbox. The form keeps no separate database of enquiries. People at Maitrio who handle enquiries can read the email.

Transfers outside Singapore

Cloudflare and Resend may process data in countries outside Singapore, including the United States. Where personal data is transferred overseas, we take the steps the PDPA requires so that it receives a standard of protection comparable to the PDPA.

How long we keep it

We keep enquiry information only for as long as it is needed for the purpose it was collected for, or as required by law, and then delete it.

Your choices

• You can ask to see the personal data we hold about you, or to correct it.
• You can withdraw your consent to our use of your data. We will then stop using it, unless the law requires or allows us to keep it.
• Send any request to connect@maitriolabs.com. We may need to confirm your identity before we act on it.

Changes to this notice

We will update this page if the way the website handles personal data changes. The date at the top shows the latest version.